Widerrufsrecht

Returns

We understand that occasionally you might not know if the light is going to operate in your room until you open the box and also see it in person. We desire you to be happy with your purchase the first time. 

If for any reason you are not satisified with a purchase, return it within 30 days of receiving it. Absolutely no returns will be accepted after 30 days, please inspect all product upon receipt.

To organize a return

To ensure that your return is prcessed accurately and promptly, please contact us at cs@pmactize.com to obtain an RMA (Return Merchandise Authorization) and instructions on how to ship back to us. Returens made without an RMA will not be accepted.

Please note the following

Please note that installed products with cut wires will be subjected to a &50 UDS minimus or 10% of retail cost fee. For returns that are not due to product quality issues, you will need to cover the return shipping costs.

If your item qualifies for Return Shipping, we will issue you a repaid return shiping label. Use the label to your plan and also take it to your closest FedEx/UPS pick-up center. 

All returned items must be sent back to us using the original shipping boxes and packing materials. You may also be responsible for any return shipping fees. Since the shipping cost is prepaid by us, the shipping cost will be deducted from the refund amount. 

Shipping your order back to us

All merchandise must be in the original packaging. 

All shipping charges on purchases and returns are non-refundable. 

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the originial method of payment used for the purchase. 

Please note: The complying with are considered NON-RETURNABLE merchandise:

Any item that is noted as non-returnable;

Clearance products, custom quotes, unique discounts, and also orders of ten or more devices;

Any type of thing that is not in resellable condition;

Any type of product that is not in its original box with the original packaging products and assembly instructions;

Light bulbs, glass, parts and shades;

Any product without the proper RMA number created on a different sheet taped to the box.

Refunds

Refunds will be issued upon inspection of the returned thing. Per examination, as long as the product remains in brand-new condition, gotten in this initial packaging, and also sent to the appropriate storage facility, you will certainly be issued the refunds you schedule, less any type of suitable fees or dealing with charges.

If a returned item is figured out not to be in "As New" condition, it will certainly be subject to added charges being deducted from the credit scores or the credit report may be denied completely. 

Return requests made beyond this mentioned plan will go through evaluate as well as may result in delivery and also restocking costs depending upon the circumstance.

Damaged Items

In this event that a product is damaged en route, we will certainly do everything we can to settle the matter instantly. When things are shipped by FedEx or UPS, we must call them within 48 hours to guarantee a fast, for free resolution. Upon evaluating the merchandise, please contact us through cs@pmactivize.com, noting what was damaged, so that we can aid you promptly as well as accelerate a new item right now. 

For larger things that are shipped via products service provider, you have to evaluate the thing on website, and mark any kind of recognizable problems on the bill of lading. Once you do so, please call us as soon as possible so we can sue with the providers well as accelerate a substitute promptly. 

In the rare event of a supplier issue, we ask again you to email our support team with a detailed explanation of the trouble or problem. Among our customer support team will advise you on just how to get your item replaced, or get the correct components sped up to you.

Please note: Photes are required to process most harm cases and we might not be able to refine your request without pictures. Take a digital picture of the damaged or faulty product for your records and e-mail us a copy at cs@pmactivize.com. Defects or problems reported after 30 days will go through evaluate as well as will certainly be offered for substitute just based on the maker's warranty. 

We schedule the right to charge or invoice you for any product not returned which we have actually provided prepaid return tags for. 

Cancellations

We are happy to assist you in the termination of any kind of order prior to shipment. If you need to cancel your order, please send an email with the reason for cancelling to cs@pmactivize.com as soon as possible to make the request. We will validate the order status and also process your termination and refunds promptly if possible. If your order has currently delivered, we will aid you in beginning the return process as per the "Return Policy". 

As soon as an order has actually already delivered, it can not be terminated, rerouted or redirected. If you wish to return the product, you will certainly require to comply with the "Return Policy". Do not decline the distribution of non-damaged products as this may lead to as much as a 50% replennishing fee. A shipment rejection may likewise lead to the lss of your item and also might void any type of opportunity of a reimbursement. You will certainly additionally be billed for roundtrip shipping expenses.